FAQs & Answers
No, credits are not charged on a monthly basis. They are a one-time purchase and remain available in your account until they are used.
Please check our How It Works page.
In our service, 1 credit equals access to the data of one prospect. This means when you spend a credit, you can retrieve the detailed information of one prospect from our database. Your credits are used as a form of currency within our platform to access and download prospect data. The number of credits you have determines the number of prospects you can access. Remember, credits don’t expire – they remain in your account until you use them.
Your credits will never expire. They remain available in your account until they are used, regardless of how much time has passed since your purchase.
No, we ensure that the same prospect is not presented in multiple searches. Previously fetched prospects are always excluded from your subsequent search results.
Yes, you can upgrade your plan at any time to get more features and credits. Just choose the plan you want to upgrade to and follow the process.
If you run out of credits, you won’t be able to continue using certain features of our service. However, you can purchase more credits at any time to continue accessing these features.
No, there are no hidden charges in our pricing plans. What you see is what you get. All potential costs are clearly outlined in the pricing plan details.
Currently, we only offer one-time purchases for credits, not recurring subscriptions, so there’s no annual subscription discount. However, we’re always evaluating our pricing structure and may introduce new options in the future.
We take security very seriously. All payments are processed through a secure, encrypted payment gateway to ensure your information is safe.
Our refund policy depends on the specifics of your situation. We recommend reaching out to our customer service team for assistance with this matter or check Refund Policy.
If you are dissatisfied with our service, we pledge to respond to your complaint within a maximum of 3 business days. In the event that you receive incorrect prospect data, we commit to rectifying the error and replacing the data within 2 business days after receiving notification of the issue. Your satisfaction is our priority, and we strive to address concerns promptly and efficiently.
